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Improving the digital experience of building superintendents
Design-Prove-Scale
The heart of the AIM model
The AIM model is based on 3 phases : Design, Prove & Scale. Each phase corresponds to a set of activities to be adapted according to the context and the problem.
This sequencing in 3 phases makes it possible to move forward in a pragmatic way to provide rapid and tactical responses before scaling up.
Design
The user-centered approach allows us to understand the problem in its entirety in order to highlight all the variables, conscious and unconscious, which influence experiences. The Design phase is based on this approach, combining it with an
iterative approach in the collection data, then the prioritizating the areas and moments with the greatest impact, before co-creating pragmatic solutions with all users, collaborators, users or beneficiaries.
The main activities
Get everyone on the same page and create group cohesion
Get inspired by benchmarking
Immerse yourself in the reality of the users
Defining impact targets and understanding the interactions linked to them
Represent and map the user experience
Discover the subject, acculturate
Define the work problem
Get everyone on the same page and create group cohesion
Define the targets and their ecosystem
Demonstrate empathy to understand users and their needs
Create solutions with users
Designing solutions for and with those who need them
Conduct research on the issue
Frame the problem on
which one to work
Align & engage actors
Synthesize the research of experiences to reveal the blocking points
Prioritise the solutions devised
Choose to work on the most viable solutions
Prove
Prove
The Prove phase aims to quickly confront the co-created solutions with the reality on the ground in order to refine and improve them.
This continuous experimentation, at the heart of the philosophy of the AIM model, makes it possible to build an Agile framework with test pilots in small areas or teams.
Thanks to this pilot, test and impact measurement phase, it will be possible to scale up the approach and part of the solutions to deploy a more global change to other teams or other areas.
The main activities
Prototyping the selected solutions
Quickly test solutions to get feedback and continuously improve
Build sustainable partnerships
Synthesize the research of experiences to reveal the blocking points
Deploy step by step
Synthesize the research of experiences to reveal the blocking points
Test and improve the solutions
Synthesize the research of experiences to reveal the blocking points
Build the working framework
Synthesize the research of experiences to reveal the blocking points
Synthesize the research of experiences to reveal the blocking points
Define and set up the tools
Synthesize the research of experiences to reveal the blocking points
Formalise a project/programme
Synthesize the research of experiences to reveal the blocking points
Define indicators and measure impact on an ongoing basis
Synthesize the research of experiences to reveal the blocking points
Scale
The Scale phase makes it possible to define and implement a strategy for scaling up the approach and the proposed solutions, while taking into account the specificities of future teams or deployment areas.
By building on what already exists, the activities make it possible to accelerate the provision of solutions while measuring the impact.
Thus, the philosophy of continuous improvement, but also the working environment, must evolve to take into account these new dimensions. In addition, close support of all beneficiaries, users or users is essential to share AIM's philosophy but above all to guarantee the adoption of field solutions.
The main activities
Define the scaling up strategy
Synthesize the research of experiences to reveal the blocking points
Communicate widely on the projects and the model
Synthesize the research of experiences to reveal the blocking points
Supporting adoption
Synthesize the research of experiences to reveal the blocking points
Involve target teams to prioritise and contextualise the solutions to be deployed
Synthesize the research of experiences to reveal the blocking points
Continuously improving the framework and solutions to scale up
Synthesize the research of experiences to reveal the blocking points
Enrich existing partnerships
Synthesize the research of experiences to reveal the blocking points
Implementing continous improvements tools at scale
Synthesize the research of experiences to reveal the blocking points
Scale
Discover some concrete applications
Saegus developed the AIM model. To share your feedback or remarks with us, send us an email or join our accelerator community.
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