To each story its model of acceleration
Real stories to immerse yourself in the model
and be inspired
Improving the digital experience of building superintendents
Improving the work experience of caretakers
The story of the Mobility Guardians project
Paris Habitat, a major player in local Parisian life
Paris Habitat is a key player in social housing in Paris and the inner suburbs. Its missions are to build, house, rehabilitate, allocate housing or even ensure a pleasant local living environment. To work on these subjects, Paris Habitat has launched an innovation approach centered on a player deemed to be a priority: building superintendents. First contacting tenants, they provide day-to-day assistance to tenants - including vulnerable people (elderly, disabled, etc.) - administrative management, reporting, security and site maintenance. It therefore seemed essential to properly equip them and integrate them into this innovation process.
The need : to optimize the day-to-day life of goalkeepers
A few years ago, Paris Habitat set up a tool to digitize the daily life of caretakers. However, this tool has had a mixed reception due to numerous technical problems and limited use by goalkeepers. So, how to find a solution in line with the needs of more than 1,100 guards that would help them on a daily basis in the successful performance of their various missions?
The meeting, 2 years ago
It is in this context that the meeting took place, in 2019, between Saegus and Paris Habitat. Challenges ?
1 - Put the goalkeeper at the heart of the process
Explore the tool initially deployed by Paris Habitat to understand what worked well or less well. At the same time, understand the daily life of building superintendents, their missions and human interactions. To then find and create with the guards, solutions that meet their real daily challenges.
2 - While taking into account current and future challenges
Integrate the challenges of Paris Habitat as a major lessor: its current and future role within the urban landscape, the integration of CSR topics into its strategic decisions, the digital transformation of its organization and its relations with its various interlocutors...
The application of the AIM model
Immerse yourself in the reality of users to understand and soak up their experience
Frame
Design
Test
Deploy step by step
Pilot
Evolve
Establish a strategy
Ideate
The guardian at the heart of the AIM approach
Continuously improve solutions through product usage experiences
Define the deployment strategy and build a change management (adoption) plan
Continuously improve the new solution by collecting feedback from the gatekeepers and taking it into account in the development of additional features or modification of existing features of the application.
Co-create innovation solutions with custodians and people interacting with them. Then prioritize the solutions based on their possible impact.
Realization of prototypes tested and refined by different guardians during feedback from the use of the product
Deployment of a digital and digital MVP * to 1000 employees in 2 months
*MVP (minimum viable product): term used to designate a first version of a product at a lower cost allowing us to test the idea very quickly with our end users and collect their feedback
Build the framework to manage all the projects related to the deployment.
And concretely, what was the impact?
AFTER
BEFORE
1 strategic framing on the ground to understand the existing situation and determine what could make the new solution desirable for the guards
60 solutions co-created with and for goalkeepers
4 prototypes created
1 application suite developed
1 personalized and fun adoption plan allowing the good reception of this new tool by the 1100 guards
1 new organization and internal governance . Her values : agility, collective intelligence and team cohesion
An initial tool received with mixed feelings: noticeable loss of efficiency for goalkeepers linked to numerous technical problems.
A heterogeneous level of digital maturity: need for significant support
An internal organization to be developed to adapt it to the challenges of tomorrow: bringing business and IT closer together, poor knowledge of Agile methods
+1000
guardians have adopted
this new business solution
The Paris Habitat experience was enriching and human. I am delighted to have been able to accompany Paris Habitat from the idea to the design to the deployment of the new guardian tool. I discovered new professions such as the profession of caretaker with the aim of improving his daily life and his use of digital tools. Great successes!
Chloe, Saegus consultant
