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Improving the work experience of caretakers

The story of the Mobility Guardians project

Paris Habitat, a major player in local Parisian life

Paris Habitat is a key player in social housing in Paris and the inner suburbs. Its missions are to build, house, rehabilitate, allocate housing or even ensure a pleasant local living environment. To work on these subjects, Paris Habitat has launched an innovation approach centered on a player deemed to be a priority: building superintendents. First
  contacting tenants, they provide day-to-day assistance to tenants - including vulnerable people (elderly, disabled, etc.) - administrative management, reporting, security and site maintenance. It therefore seemed essential to properly equip them and integrate them into this innovation process. 


The need : to optimize the day-to-day life of goalkeepers 

A few years ago, Paris Habitat set up a tool to digitize the daily life of caretakers. However, this tool has had a mixed reception due to numerous technical problems and limited use by goalkeepers. So, how to find a solution in line with the needs of more than 1,100 guards that would help them on a daily basis in the successful performance of their various missions?

 
The meeting, 2 years ago

It is in this context that the meeting took place, in 2019, between Saegus and Paris Habitat. Challenges ?
 

1 - Put the goalkeeper at the heart of the process 
Explore the tool initially deployed by Paris Habitat to understand what worked well or less well. At the same time, understand the daily life of building superintendents, their missions and human interactions. To then find and create with the guards, solutions that meet their real daily challenges.

2 - While taking into account current and future challenges
 
Integrate the challenges of Paris Habitat as a major lessor: its current and future role within the urban landscape, the integration of CSR topics into its strategic decisions, the digital transformation of its organization and its relations with its various interlocutors... 


 

The application of the AIM model

Immerse yourself in the reality of users to understand and soak up their experience 

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Frame

Design

Test

Deploy step by step 

Pilot

Evolve

Establish a strategy 

Ideate

The guardian at the heart of the AIM approach

Continuously improve solutions through product usage experiences 

Define the deployment strategy and build a change management (adoption) plan 

Continuously improve the new solution by collecting feedback from the gatekeepers and taking it into account in the development of additional features or modification of existing features of the application. 

Co-create innovation solutions with custodians and people interacting with them. Then prioritize the solutions based on their possible impact. 

Realization of prototypes tested and refined by different guardians during feedback from the use of the product 

Deployment of a digital and digital MVP * to 1000 employees in 2 months  

*MVP (minimum viable product): term used to designate a first version of a product at a lower cost allowing us to test the idea very quickly with our end users and collect their feedback 

Build the framework to manage all the projects related to the deployment. 

And concretely, what was the impact?

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AFTER

BEFORE

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1 strategic framing on the ground to understand the existing situation and determine what could make the new solution desirable for the guards

60 solutions co-created with and for goalkeepers
4 prototypes created
1 application suite developed

1 personalized and fun adoption plan allowing the good reception of this new tool by the 1100 guards

1 new organization and internal governance . Her values :
  agility, collective intelligence and team cohesion

 
An initial tool received with mixed feelings: noticeable loss of efficiency for goalkeepers linked to numerous technical problems. 

A heterogeneous level of digital maturity: need for significant support

An internal organization to be developed to adapt it to the challenges of tomorrow: bringing business and IT closer together, poor knowledge of Agile methods


 
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+1000
guardians have adopted
this new business solution

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The Paris Habitat experience was enriching and human. I am delighted to have been able to accompany Paris Habitat from the idea to the design to the deployment of the new guardian tool. I discovered new professions such as the profession of caretaker with the aim of improving his daily life and his use of digital tools. Great successes! 

Chloe, Saegus consultant

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Let yourself be tempted by other stories

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Saegus developed the AIM model. To share your feedback or remarks with us, send us an email or join our accelerator community.
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