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Improving the digital experience of building superintendents
Improve the experience
of managers looking for new talent
A pilot project with Pontoon
49% of tech recruiters believe it's harder to fill skilled tech roles than 2 years ago.
The problem: an overload of team work during this long recruitment process.
The Pontoon company, whose end customers are these manager-recruiters, has set up a pilot project to support them. The objective: to understand the feelings and needs of these managers in order to improve their experience.
Pontoon thus launched a comparative pilot with 2 of its customers, Capital One and Emirates, which took place in 2 stages:
1 - An immersion phase
Focused on discovering, understanding and synthesizing the experience of hiring managers.
2 - A phase of co-creation
Utilize these discoveries to take a step back and find appropriate solutions with and for recruiting managers.
Some numbers
+30
Hours of interviews with a representative panel of managers and Pontoonians
+150
Solutions identified
2
Solutions co-creation workshops with employees of Emirates (Dubai) and Capital one (USA)
9
Pitched projects
I liked the opportunity to co-create potential changes/solutions to the painpoints we identified WITH our customers. (“ I enjoyed co-creating solutions to solve potential irritants that we identified WITH our customers. ”)
Gary M., Supply Chain Director, Capital One.
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