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Improving the work experience of caretakers

The story of the Mobility Guardians project

Paris Habitat, a major player in local Parisian life

Paris Habitat is a key player in social housing in Paris and the inner suburbs. Its missions are to build, house, rehabilitate, allocate housing or even ensure a pleasant local living environment. To work on these subjects, Paris Habitat has launched an innovation approach centered on a player deemed to be a priority: building superintendents. First
  contacting tenants, they provide day-to-day assistance to tenants - including vulnerable people (elderly, disabled, etc.) - administrative management, reporting, security and site maintenance. It therefore seemed essential to properly equip them and integrate them into this innovation process. 

The need : to optimize the day-to-day life of goalkeepers 

A few years ago, Paris Habitat set up a tool to digitize the daily life of caretakers. However, this tool has had a mixed reception due to numerous technical problems and limited use by goalkeepers. So, how to find a solution in line with the needs of more than 1,100 guards that would help them on a daily basis in the successful performance of their various missions?


The application of the AIM model

Déploiement et équipes pilotes 

  • Entretien avec les collaborateurs de l'équipe pilote et atelier de cadrage 

  • Prototypage de l'espace pilote et mise à disposition 

  • Formation Utilisateur Equipe pilote 

  • Inter-connexion de Confluence Cloud Uenseigne avec Jira de IRIS 

  • Initialisation d’un plan d’adoption : guides utilisateurs et Quart d’heure Confluence 

Pérennisation de l'adoption

  • Création de programmes d’adoption « La Casa de Confluence » et « Peaky Conflinders » pour développer l’adoption des fonctionnalités 

  • Animation de Conflu’bars pour un support de proximité 

  • Support individuel auprès des utilisateurs  

  • Publication de tutoriels vidéos 

  • Communication autour des nouveautés produits et des actualités adoptions 


Développement des usages 

  • Acculturation auprès de 8 équipes supplémentaires 

  • Cadrage et création des espaces équipes et projets  

  • Formation utilisateurs des collaborateurs (approx. 50) 

  • Création d’un espace d’Aide et Support 

And concretely, what was the impact?



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An initial tool received with mixed feelings: noticeable loss of efficiency for goalkeepers linked to numerous technical problems. 

A heterogeneous level of digital maturity: need for significant support

An internal organization to be developed to adapt it to the challenges of tomorrow: bringing business and IT closer together, poor knowledge of Agile methods

1 strategic framing on the ground to understand the existing situation and determine what could make the new solution desirable for the guards

60 solutions co-created with and for goalkeepers
4 prototypes created
1 application suite developed

1 personalized and fun adoption plan allowing the good reception of this new tool by the 1100 guards

1 new organization and internal governance . Her values :
  agility, collective intelligence and team cohesion


The Paris Habitat experience was enriching and human. I am delighted to have been able to accompany Paris Habitat from the idea to the design to the deployment of the new guardian tool. I discovered new professions such as the profession of caretaker with the aim of improving his daily life and his use of digital tools. Great successes! 

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Let yourself be tempted by other stories

Image Anticiper 1
Image Imaginer 2
Image Piloter 3
Image Adapter 4
Saegus developed the AIM model.
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