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Improving the work experience of caretakers

The story of the Mobility Guardians project

Paris Habitat, a major player in local Parisian life

Paris Habitat is a key player in social housing in Paris and the inner suburbs. Its missions are to build, house, rehabilitate, allocate housing or even ensure a pleasant local living environment. To work on these subjects, Paris Habitat has launched an innovation approach centered on a player deemed to be a priority: building superintendents. First
  contacting tenants, they provide day-to-day assistance to tenants - including vulnerable people (elderly, disabled, etc.) - administrative management, reporting, security and site maintenance. It therefore seemed essential to properly equip them and integrate them into this innovation process. 

The need : to optimize the day-to-day life of goalkeepers 

A few years ago, Paris Habitat set up a tool to digitize the daily life of caretakers. However, this tool has had a mixed reception due to numerous technical problems and limited use by goalkeepers. So, how to find a solution in line with the needs of more than 1,100 guards that would help them on a daily basis in the successful performance of their various missions?


The application of the AIM model

Formation et acculturation 

Création d’un parcours de formation de 3 niveaux pour acculturer à l’agile et former au rôle de Product Owner. 

3 niveaux de formation
120 collaborateurs acculturés à l’agile 
29 Product Owner formés

Septembre 2020 

Coaching et accompagnement des Product Owners dans la gestion de leur produit

  • Accompagnement des Product Owners via un coaching personnalisé sur plusieurs mois jusqu’à leur au

  • Cadrage des produits (interviews, personas, Product Vision board…)

  • Création et gestion de Product Backlog 

  • Définition de Gouvernance Agile 

  • Animation des instances 

  • Mise en place des outils adéquats (Jira)

  • Transparence et collaboration accrue

Janvier 2021 – avril 2022


Décembre 2020

Sélection des produits pilotes

Identification des produits pilotes et Product Owners à coacher. Définition de plan de coaching type et adaptation pour chaque produit. 

12  Product Owners pilotes
14 produits pilotes
1 template de plan de coaching à personnaliser

And concretely, what was the impact?



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An initial tool received with mixed feelings: noticeable loss of efficiency for goalkeepers linked to numerous technical problems. 

A heterogeneous level of digital maturity: need for significant support

An internal organization to be developed to adapt it to the challenges of tomorrow: bringing business and IT closer together, poor knowledge of Agile methods

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1 strategic framing on the ground to understand the existing situation and determine what could make the new solution desirable for the guards

60 solutions co-created with and for goalkeepers
4 prototypes created
1 application suite developed

1 personalized and fun adoption plan allowing the good reception of this new tool by the 1100 guards

1 new organization and internal governance . Her values :
  agility, collective intelligence and team cohesion


The Paris Habitat experience was enriching and human. I am delighted to have been able to accompany Paris Habitat from the idea to the design to the deployment of the new guardian tool. I discovered new professions such as the profession of caretaker with the aim of improving his daily life and his use of digital tools. Great successes! 

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Outils agiles (impact map, story map, ...) 

Let yourself be tempted by other stories

Image Anticiper 1
Image Imaginer 2
Image Piloter 3
Image Adapter 4
Saegus developed the AIM model.
To share your feedback or remarks with us, send us
an email or join our acceleration community. 
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